Create a personalized shopping experience
Frequently Asked Questions
Twik is an automated UX personalization engine capable of understanding your site structure, goals and user profiles, and utilize this data to serve each of your users with a personalized experience whilst measuring the affect and revenue increase
After adding the app to your store, twik will scan it and look for potential automations (ie. reorganization of products, categories and menu items). The detected automations will enable you to create personalized experiences for your site visitors for the detected features. At first, twik will only target 50% of your eligible store visitors, and as it learns what automations increase sales to which user segments, it'll gradually balance the delivery (more or less than 50%) to maximize your sales and revenue.
Twik visitors are ones who've seen a custom-tailored (personalized) version of your store, depending on their profile, browsed content and what similar users purchased. Control visits are 'twik-eligible] session who weren't targeted so the platform could measure the difference between them, and twik visits. 'Other' visits are non-eligible users (ones that haven't been exposed to a store feature that twik can personalize) or eligible-non-targeted users.
To remove all traces of Twik please follow the next steps:(1) In the twik app Settings tab choose de-activate twik snippet button; (2) Uninstall the app.
In the twik app for Shopify, navigate to the Overview tab then see all the traffic twik is detecting on your Shopify store. You can also see the marketing funnel - All visitors to your store, visitors with cart additions and visitors with checkouts
No. Twik can't slow down your site. Twik operates side-by-side with Shopify interface. Twik operates from the frontend of the store and is not changing the code nor loads your servers. You can rest assure that twik operates in milliseconds asynchronously and no harm can ever be caused.
twik has a free of charge plan for 30 days - no commitment and then costs only $9 per month.
Once twik is installed, go to your store on Shopify, navigate to the Apps section and click twik. Then go to the Automation tab where you can see all the automations twik identified for your store. Under each automation there is a description that contains a Preview link. Clicking the Preview link, you will be navigated to your storefront where you can see how the automation works in realtime and live.
Go to the Automations tab at twik Shopify app and click the Menu automation (if applicable). You will be redirected to your storefront website. Click one of your main menu items and notice your submenu items opening up. Click the last menu item (that will take you to the designated page it aims to navigate to. Then click the same main menu item again and notice that the last submenu item changed its position to a higher position.
Go to the Automations tab at twik Shopify app and click the Products catalogues automation (if applicable). You will be redirected to your storefront website. Click one of your product's catalogue items at the last row where you will be redirected designated page of that product. Then refresh your website again and notice that the last product item changed its position to a higher position.
twik utilizes Products catalogues, Menu and navigation, Google Analytics and Currency localization. Each is proven in increasing conversion rates, sales and revenue.
twik is uses AI (artificial Intelligence) that has a learning curve to learn your store's visitors (demographics, psychographics and behaviour) as well as your store's products. Once twik is sure it can make personalization decisions that will increase your store's sales, revenue and conversion rates it will exit the Learning mode and be fully operational. The learning process mat take between a couple of days to a couple of weeks depending on your store's traffic.
You can email us 24x7 to firstname.lastname@example.org or email@example.com and we will do everything we can to answer as soon as possible
Yes. twik is full GDPR/CCPA/ICO compliant, doesn't read / write / create Cookies and never collects or exposed to personal information.
twik uses a AI (Artificial Intelligence) algorithms that are learning your store's visitors and products. After twik has finished with the learning mode it starts personalizing your store automatically and show all the results: sessions, revenue, sales and more.
First, we need to understand how twik measures its success. We don't compare a period of time vs. A previous period. When twik starts running it operates on partial store visitors (AKA twik) and leaves the other as Control (a segment of visitors that are used to compare twik success to the original site). Other means store traffic that is not twik (targeted personalization) and not Control (the original website) but other pages and visitors that are not detected as relevant to twik personalization process.
Yes. Twik operates fully automatically. You don't need any activity from your end in order to enjoy increased sales and revenue.
No. You don't need any coding skills in order to activate and operate twik.
No. Only the Preview link in the Automations tab will work 100% of the times. Twik doesn’t work on all the traffic the store has and always keeps a Control group to measure its success based on it. That's the reason your visitors will sometimes see twik in action and sometimes won't.